Privacy Policy

1. Introduction

Miyens.com ("we," "our," or "us") operates https://www.miyens.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue your use of our website.

2. Information We Collect

We may collect the following types of information:

• •Contact Information: Name, email address, phone number, company name, and job title when you submit a form, request a demo, or contact us.
• •Assessment Data: Responses to our Digital Readiness Assessment, used to personalize your recommendations.
• •Usage Data: IP address, browser type, operating system, pages visited, and time spent — collected automatically via server logs and analytics tools.
• •Cookies and Local Storage: We use browser storage (localStorage) for functional preferences like dismissed announcements. We do not use advertising cookies.

3. How We Use Your Information

We use the information we collect to:

• •Respond to your inquiries and provide the services you requested
• •Send you newsletters and marketing communications (only when you opt in)
• •Deliver free resources, guides, and digital roadmaps you requested
• •Improve our website and services through analytics
• •Protect against spam and abuse through bot verification (Cloudflare Turnstile)

4. Email Marketing and Lead Magnets

When you download a free resource, complete our assessment, subscribe to our newsletter, or submit a contact form, you are added to our mailing list via Brevo. By submitting any of our forms, you agree to receive useful content from Miyens — including eLearning guides, L&D strategy resources, product updates, and service announcements.

• •What we send: Educational content on eLearning, digital transformation, and L&D strategy — plus occasional updates about our services and resources.
• •Frequency: We send no more than a few emails per month. We do not send daily marketing emails.
• •Unsubscribing: Every email includes an unsubscribe link. Clicking it removes you from all Miyens marketing lists immediately.
• •Data deletion: To have your personal data deleted from our systems, email us at hello@miyens.com with the subject line "Delete My Data." We will process your request within 30 days.

Your email address is never sold, rented, or shared with third parties for marketing purposes. We only use Brevo to manage our mailing lists and send emails on our behalf.

5. Third-Party Services

We use the following third-party services:

• •Brevo (Sendinblue): Contact and email list management. Data is stored on Brevo's servers in accordance with GDPR.
• •Google Analytics (GA4): Website traffic and usage analytics. We use IP anonymization where applicable.
• •Microsoft Clarity: Session recordings and heatmaps to improve user experience. No personally identifiable information is captured.
• •Cloudflare Turnstile: Bot protection on our forms. Cloudflare may process your IP address to verify that you are human.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and for legitimate business purposes. Contact and assessment data is retained in Brevo for as long as you remain on our mailing list or until you request removal. You may unsubscribe from communications at any time using the link in any email we send.

7. Your Rights

Depending on your location, you may have the following rights:

• •The right to access the personal information we hold about you
• •The right to correct inaccurate data
• •The right to request deletion of your data
• •The right to opt out of marketing communications at any time

To exercise these rights, email us at hello@miyens.com.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption via Cloudflare. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: